The policy was last updated on –December 2023

INTRODUCTION

https://www.cewaa.com (henceforth “cewaa”) is a website run by Shyamaruna India Private Limited and the cewaa trademark is the exclusive property of Shyamaruna India Private Limited. cewaa is the leading service provider platform for all kinds of household needs such as grocery, fruits, vegetables, and medicines to services like electrician, cook, carpenter, etc (collectively referred to as “cewaa Services”), delivered to the users’ door step. cewaa helps its users to meet such needs through cewaa platform of website, apps and telephone 

We collect data from you, our regular users, casual visitors, and anyone who visits our platform. This data is necessary for us to provide our services, such as exchanging information, posting openings, subscribing to pages and individuals, and maintaining a paid social profile. We want to be transparent about our use of this data, so we have created this Privacy Policy (the “Policy”).

This Policy describes how Shyamaruna India Private Limited collects data, uses it, shares it, your choices with regards to such data, and how you can contact us about our privacy practices.

The terms “Shyamaruna India Private Limited”, “cewaa”, “we”, “our” or “us” means Shyamaruna India Private Limited and all refer to “Shyamaruna India Private Limited” itself. Shyamaruna India Private Limited is the entity responsible for the collection and use of Personal Data under this Privacy Policy. The terms “website” or “Platform” refers to https://www.cewaa.com 

“Personal Data”: Any information that can be used to identify an individual, such as their name, email address, or IP address. We collect Personal Data from you when you use our Services, such as when you create an account, make a purchase, or contact customer support.

“Services”: The products and services offered by Shyamaruna India Private Limited through its cewaa portal and apps and other online services. 

“cewaa Platform” or “Platform” Used anywhere in this document or in privacy policy or in cancellation, return, refund and delivery policy, the term “cewaa Platform” or “Platform” refers to the website, apps, telephone and whatsapp account which are run by M/s Shyamaruna India Private Limited, whether taken together or individually as the case may be. 

“You”: The individual using our Services. Depending on the context, you may be a Member, or End User, or Visitor.

DATA WE COLLECT

• Account data: To create an account, you need to provide your name, email address, phone number, mobile number and password. You may also need to provide your payment information, such as your credit card number and billing address. This data is also collected when you sign into the platform with your Social Networking Site (SNS) Account or email accounts such as google accounts, microsoft account, apple account, facebook account etc. 

• Profile data: When you create a profile, you will be asked to provide certain information, such as your date of birth, education, and photograph. You are free to share additional information about yourself, but please do not post or add personal data to your profile that you would not want to be publicly available.

• Transaction data: When you make a purchase on our platform, we collect transaction data, such as your name, email address, billing address, shipping address, payment method information, merchant and location, purchase amount, date of purchase, and information about what you have purchased.

• Other data: We also collect other data, such as your IP address, browser type, and operating system, when you visit our platform or use our services. We use this data to track your use of our services, improve our services, targeted offers, and targeted advertising.

• Location data: We may also collect your location data, such as your city, state, and country, when you use our services. We use this data to provide you with more relevant content and products and to improve our services.

HOW WE USE YOUR DATA

We will use the data to:

• Provide our services to you, including security, sanctions screening, delivery, support, personalization (e.g. language preferences and settings choices) and messages related to the service (e.g. communicating policy updates and information about our services).

• Measure engagement with the content on our platform, improve relevancy and navigation, personalize your experience (e.g. language and relevant geography) and tailor content and our services to you.

• Share your Personal Data with others to enable or “process” a transaction, such as when you choose to use a payment method for a transaction or when you use our service to do business with a merchant or for delivery of a product or service. 

• Detect fraud and prevent financial losses for you, for us, and our Business Users and financial partners.

• Assess your eligibility for, and offer you, other services or promote existing services.

• Analyze your use of our platform and services, diagnose technical issues, and improve our services.

• Communicate with you about our services, our affiliates’ services, events, surveys, or marketing purposes.

• Administer an offer, program, or promotion and market to you on social media.

We will only use your Personal Data for these purposes with your consent, or where we are permitted to do so by law.

COOKIES

We use cookies to collect information about your browsing habits and to improve our platform. Cookies are small text files that are stored on your computer or mobile device. We use the following types of cookies:

• Essential cookies: These cookies are essential for the platform to function and cannot be disabled. They are usually set in response to actions taken by you, such as logging in or filling in forms.

• Performance cookies: These cookies collect information about how you use the cewaa platform, such as the pages you visit and the time you spend on each page. This information is used to improve how the cewaa platform works.

• Functional cookies: These cookies allow us to remember choices you make, such as your language preference or the region you are in. This allows us to provide you with a more personalized experience.

• Targeting cookies: These cookies are used to track your browsing habits across the cewaa platform in order to show you advertising that is relevant to your interests.

You can block cookies by changing your browser settings. However, some features of the cewaa platform may not work if you do this.

LEGAL DISCLOSURES

We may disclose your personal information when required by law, or if we have a good faith belief that disclosure is reasonably necessary to:

• Investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies;

• Enforce our agreements with you;

• Investigate and defend ourselves against any third-party claims or allegations;

• Protect the security or integrity of our Services (such as by sharing with companies facing similar threats); or

• Exercise or protect the rights and safety of Shyamaruna India Private Limited our Members, personnel, or others.

We will attempt to notify users about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency.

We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority, but we do not promise to challenge every demand.

SECURITY AND RETENTION

Security

We take reasonable steps to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These steps include:

• Using industry-standard security measures, such as encryption and firewalls, to protect your data when it is stored or transmitted;

• Requiring all employees who have access to your data to sign a confidentiality agreement; and

• Conducting regular security audits to identify and address any potential security risks.

Retention

We will retain your personal data for as long as necessary to provide you with the Services, or for a period during which we reasonably anticipate providing the Services. Even after we stop providing Services to you, we may retain your personal data:

• To comply with our legal and regulatory obligations;

• To enable fraud monitoring, detection, and loss prevention activities;

• To comply with our tax, accounting, and financial reporting obligations;

• Where required by our contractual commitments to our financial partners (and where data retention is mandated by the payment methods you used); or

• For other legitimate business purposes.

In cases where we keep personal data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

Data breach

In the event of a data breach, we will take steps to investigate the incident, notify affected individuals, and mitigate any damage. We will also notify the appropriate regulatory authorities of any data breaches that are likely to result in a high risk to the rights and freedoms of individuals.

YOUR RIGHTS

For personal data that we have about you, you can:

• Access: You have the right to access your personal data that we hold. You can request a copy of your personal data by contacting us at cewaa@saiptld.com

• Correction: You have the right to correct any inaccurate or incomplete personal data that we hold about you.

• Deletion: You have the right to request that we delete your personal data. We will delete your personal data if:

• It is no longer necessary for us to provide you with the Services;

• You have withdrawn your consent to our processing of your personal data;

• You have objected to our processing of your personal data and we have no overriding legitimate interests to continue processing your data;

• Your personal data has been processed unlawfully; or

• We are required to delete your personal data by law.

• Objection: You have the right to object to our processing of your personal data. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defense of legal claims.

• Restriction: You have the right to request that we restrict our processing of your personal data. We will restrict the processing of your personal data if:

• You contest the accuracy of your personal data, for a period of time that allows us to verify the accuracy of your data;

• The processing is unlawful, but you object to the deletion of your personal data and instead request that we restrict its use;

• We no longer need your personal data for the purposes of the processing, but you require it for the establishment, exercise, or defense of legal claims; or

• You have objected to our processing of your personal data, pending the verification of whether our legitimate interests override yours.

To exercise any of these rights, please contact us at cewaa@saiptld.com

We may ask you to provide us with additional information to help us verify your identity and to process your request. We will respond to your request as soon as reasonably practicable and within one month.

E-MAIL OPT OUT:

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email us at cewaa@saipltd.com

THIRD PARTY SITES

The cewaa platform may contain links to other websites. We are not responsible for the privacy practices of any third-party websites that you may link to or from our platform. When you click on a link to a third-party website, you may be directed to any website or any part of the internet that may be beyond the control of Shyamaruna India Private Limited. Shyamaruna India Private Limited shall not be responsible for that website’s privacy policy. We encourage you to review the privacy policies of all third-party websites that you visit.

We are not responsible for the content or actions of any third-party websites. We make no representations or warranties about the accuracy, completeness, or legality of the content of any third-party website. We also do not endorse the views expressed on any third-party website.

If you have any concerns about the privacy practices of a third-party website, you should contact that website directly.

UPDATES AND NOTIFICATIONS

We may update this privacy policy from time to time to reflect changes in our services, our privacy practices, or applicable law. The “Last updated” date at the top of this policy indicates when it was last revised. Any changes will be effective as of the later of:

• The date we post the revised policy on our platform; or

• The date we otherwise provide notice of the update to you as required by law.

We will provide you with disclosures and alerts regarding this policy or the personal data we collect by:

• Posting them on our platform; or

• Contacting you through your Dashboard; or

• Emailing you; or

• Mailing you a notice at the physical address listed in your account.

You can review the most current version of this policy at any time by visiting our website. If you have any questions about this policy, please contact us at cewaa@saiptld.com

JURISDICTION

If you choose to visit the cewaa platform, your visit and any dispute over the privacy of data or any other dispute with regards to this privacy policy, is subject to this policy and the website’s terms of use. In addition to the foregoing, any dispute arising under this policy shall be governed by the Laws of India and the courts and the authorities at Lucknow shall have exclusive jurisdiction to deal with any dispute arising out of this policy.